Resolve 90 % of loan-officer scenarios before they hit your desk.

SupportX AXIS is the AI-first scenario desk that interprets messy borrower questions, applies live overlays in milliseconds, and creates a complete audit trail – so your team can move faster with total confidence.

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Solved

Analyzing

Solved

Analyzing

Solved

New Way is here

How Axis works

Tracks overlays, program logic,

and final decisions with full audit metadata.

Never-ending emails

Disjointed email threads and fragmented borrower details.

Never-ending emails

Disjointed email threads and fragmented borrower details.

Never-ending emails

Disjointed email threads and fragmented borrower details.

Smart Intake

Guided forms capture complete borrower context up-front

Smart Intake

Guided forms capture complete borrower context up-front

Smart Intake

Guided forms capture complete borrower context up-front

Inconsistency

Inconsistent answers with no documented rationale.

Inconsistency

Inconsistent answers with no documented rationale.

Inconsistency

Inconsistent answers with no documented rationale.

AI Interpretation

AI engine resolves scenarios instantly or elevates with precision

AI Interpretation

AI engine resolves scenarios instantly or elevates with precision

AI Interpretation

AI engine resolves scenarios instantly or elevates with precision

Risk error

Risky overlay decisions made off-record

Risk error

Risky overlay decisions made off-record

Risk error

Risky overlay decisions made off-record

Audit Trail + Analytics

Every input, overlay, and action is logged, searchable, and exportable

Audit Trail + Analytics

Every input, overlay, and action is logged, searchable, and exportable

Audit Trail + Analytics

Every input, overlay, and action is logged, searchable, and exportable

Product Journey

Product
Journey

Step 1

Scenario Submitted

Via secure portal, forwarded email, or LOS integration

Step 1

Drop Your Question

Scenario Submitted

Via secure portal, forwarded email, or LOS integration

Step 1

Scenario Submitted

Via secure portal, forwarded email, or LOS integration

Drop Your Question

Step 2

AI Evaluation

Engine applies rules from all supported agencies and investor overlays

Step 2

AI Interprets

AI Evaluation

Engine applies rules from all supported agencies and investor overlays

Step 2

AI Evaluation

Engine applies rules from all supported agencies and investor overlays

AI Interprets

Step 3

Answer Delivered or Flagged

Clear, fast response or seamless handoff to underwriter workspace

Step 3

Next-step Guidance

Answer Delivered or Flagged

Clear, fast response or seamless handoff to underwriter workspace

Step 3

Answer Delivered or Flagged

Clear, fast response or seamless handoff to underwriter workspace

Next-step Guidance

Step 4

Everything Logged

Full audit trail of questions, logic, responses, and user actions

Step 4

Expert Review

Everything Logged

Full audit trail of questions, logic, responses, and user actions

Step 4

Everything Logged

Full audit trail of questions, logic, responses, and user actions

Expert Review

Step 5

Insight Engine

Trends surface automatically to inform training, staffing, and process changes

Step 5

Learn & Improve

Insight Engine

Trends surface automatically to inform training, staffing, and process changes

Step 5

Insight Engine

Trends surface automatically to inform training, staffing, and process changes

Learn & Improve

Meaningful Features

Key Features

Tracks overlays, program logic,

and final decisions with full audit metadata.

Scenario Portal

Replaces scattered emails with structured, high-fidelity submissions

AI Scenario Engine

Understands nuanced borrower data and applies live overlays in real time

Smart Escalation

Routes only complex edge cases to underwriting, with suggested answers included

UW Command Center

Central hub for underwriters to triage, collaborate, and respond—without inbox chaos

Audit & Analytics

Every overlay, answer, and SLA tracked to support compliance and ops optimization

Enterprise Security

SOC 2–ready platform with encryption, role-based access, and SSO support

Smart Escalation

Routes only complex edge cases to underwriting, with suggested answers included

Audit & Analytics

Every overlay, answer, and SLA tracked to support compliance and ops optimization

Enterprise Security

SOC 2–ready platform with encryption, role-based access, and SSO support

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